Managing Challenging Conversations

• What are the ‘triggers’ that impact on how we receive and respond to feedback?
• How does positional power influence challenging conversations?
• What are the key skills that help us to manage challenging conversations with confidence?
• What are some steps for success in managing challenging conversations?

• Where the more challenging conversations sit on the continuum of conversations in education settings?
• How can we better manage challenging conversations?
• What are some ‘3^rd points’ in conversations and how can they support feedback and understanding?
• How does leader language positively impact conversations?

When we are engaged in praxis we are reflecting in action – taking what we are learning and applying it in real-life situations. Our in-person and online courses enable praxis through a ‘coaching approach’ to facilitation combined with a range of thoughtfully designed adult learning experiences including:

• individual and group reflection activities
• co-operative learning tasks
• practice opportunities using real workplace scenarios
• modelling
• observation and feedback
• debrief sessions

The Coaching Approach to Managing Challenging Conversations course is available in a range of delivery patterns:

• One full-day (in-person or online)
• Three 2-hour workshops spaced over a number of days or weeks (online only)